Shipping policy

Greetwood ships pan-India in partnership with trusted logistics firms. Our pieces are handcrafted and fragile, so every order is packed with care — with proper cushioning and foam — before it leaves our warehouse.

Shipping Charges

Free shipping across India on every order — no minimum order value.

Packaging and handling are included. There are no hidden charges added at checkout.

Dispatch & Delivery Timelines

  • Dispatch: within 2 business days of placing your order.
  • Delivery: approximately 5–7 business days after dispatch.

Orders within Rajasthan are delivered by our own Greetwood logistics team. Orders outside Rajasthan, where our own team cannot reach, are handled by our logistics partners.

Delivery timelines are estimates. Remote PIN codes, public holidays, festival periods and weather disruptions can add a few days. Made-to-order and personalised pieces are crafted after your order is confirmed and may take longer — we will tell you the expected timeline when confirming such an order.

Order Tracking

As soon as your order is dispatched, we send your tracking details and logistics partner information by email and WhatsApp or SMS. You can also track your parcel directly on our logistics partner's website using the reference code we share.

Our logistics partner is Bigship — app.bigship.in/shipment-tracking.

Delivery Attempts & Address Accuracy

Our logistics partners make at least 3 delivery attempts before returning a parcel to us.

To make sure your order reaches you quickly and without a hitch, please give us a complete and accurate shipping address including your PIN code, and a mobile number you can be reached on. If a parcel is returned to us, please let us know at hello@greetwood.com so we can arrange redelivery.

Shipping addresses and PIN codes are checked for serviceability before an order is processed. If your PIN code is not serviceable, our customer care team will ask you for an alternative address. If that address is also not serviceable, the order will be cancelled and any payment made refunded within 7 days.

Payment Methods

Cash on Delivery (COD) is available pan-India at every PIN code our logistics partners serve. A small number of PIN codes may not be serviceable for COD; you will see this at checkout.

We also accept:

  • Credit / Debit Card
  • Net Banking
  • UPI
  • Wallets

Damaged in Transit?

If your order arrives damaged, WhatsApp us a clear photo at +91-92567-23741 within 48 hours of delivery and we will arrange a free replacement. Please keep the original packaging, including all cushioning and foam. Full details are in our Exchange Policy.

Questions About Your Delivery?

Greetwood
PE 13, Parshwanath Society, Bhilwara, Rajasthan 311001, India
Email: hello@greetwood.com
Phone / WhatsApp: +91-92567-23741
Customer care hours: 10:00 AM – 7:00 PM