Exchange Policy

Every Greetwood piece is handcrafted to order by skilled Indian artisans. We do not accept returns — but if your order reaches you damaged, wrong, or with a genuine manufacturing defect, we replace it free of charge, no argument.

Policy at a Glance

  • Returns — ❌ Not accepted. All sales are final.
  • Damaged in transit — ✓ Free replacement. Share a photo within 48 hours of delivery.
  • Wrong product delivered — ✓ Free replacement, arranged immediately.
  • Manufacturing defect — ✓ Free replacement. Share a photo as proof.
  • Change of mind — ❌ Not accepted.
  • Colour variation from screen — ❌ Not accepted. Screen colour differences are natural.
  • How to claim — WhatsApp a photo to +91-92567-23741 within 48 hours of delivery.
  • Replacement timeline — 3–5 business days after your claim is approved.

What We Replace, Free of Charge

We offer a free replacement in the following cases only:

  • Product damaged in transit — share a clear photo within 48 hours of delivery on WhatsApp. We will arrange a free replacement immediately.
  • Wrong product delivered — if you received a different product or colour than you ordered, we replace it immediately at no cost to you.
  • Manufacturing defect — if the product has a factory defect not caused by use, share a photo and we will replace it free of charge.

What Is Not Covered

Replacements are not provided for:

  • Change of mind after delivery
  • Colour variation caused by screen or lighting differences
  • Damage caused after delivery
  • Claims raised without photo proof
  • Claims raised more than 48 hours after delivery
  • Items bought as final sale

How to Raise a Claim

  1. WhatsApp a clear photo of the product to +91-92567-23741 within 48 hours of delivery, or email it to hello@greetwood.com. Two photos are ideal — one of the full product, one close-up of the issue.
  2. Include your order number and a short note on what went wrong.
  3. Our Quality Assurance team reviews the claim and responds within 2–3 days.
  4. Once approved, your replacement is dispatched within 3–5 business days.

Please keep the original packaging, including all cushioning and foam, until your claim is settled. We need it to move the item safely — even when the product arrived broken.

A Note on Handcrafted Work

Our goods are handmade. Small differences in size, colour, grain and texture are natural to handcrafted work and are not considered defects. Each piece is shaped individually by an artisan, and these variations are exactly what make your piece distinct.

Cancellations and Refunds

Orders can be cancelled within 12 hours of being placed. For cancellation rules and the specific situations in which we issue a refund, see our Refund & Cancellation Policy.

Need Help?

Greetwood
PE 13, Parshwanath Society, Bhilwara, Rajasthan 311001, India
Email: hello@greetwood.com
Phone / WhatsApp: +91-92567-23741
Customer care hours: 10:00 AM – 7:00 PM