Refund policy
Returns
We want you to love your Greetwood pieces. If something isn't right, you can return eligible items within 7 days of delivery.
To be eligible, the item must be:
- Unused and in its original condition and packaging
- Accompanied by the order number or proof of purchase
Exchanges
Prefer a different size, colour, or design? You can request an exchange within 7 days of delivery, as long as the item meets the return conditions above (unused, in its original condition and packaging).
- For change-of-mind exchanges, return shipping is the customer's responsibility. We'll dispatch the replacement once we receive and inspect the original item.
- If your item arrived damaged, defective, or incorrect, your exchange or replacement is free (see below).
- Exchanges are subject to stock availability. If the item you'd like is unavailable, we'll offer an alternative or a full refund.
Non-returnable items
- Customised or personalised pieces
- Items damaged through misuse, or returned without original packaging
- Gift cards
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@greetwood.com or WhatsApp +91 92567 23741 with your order number and photos. We'll arrange a replacement or full refund at no cost to you.
Return shipping
- For damaged, defective, or wrong items: we cover return shipping.
- For change-of-mind returns: return shipping is the customer's responsibility.
Refunds
Once we receive and inspect the returned item, your refund is processed to the original payment method within 5-7 business days. You'll be notified by email when it's issued.
How to start a return
Email hello@greetwood.com or message us on WhatsApp with your order number and reason, and we'll guide you through the next steps.
