Refund policy

At Greetwood, 100% customer satisfaction is the only way we know how to run a business. Every piece we sell is handcrafted to order by skilled Indian artisans, so our policy is built around getting your order right — and putting it right, free of charge, if anything goes wrong in transit or in the making.

Policy at a Glance

  • Returns — Not accepted. All sales are final.
  • Damaged in transit — Free replacement. Share a photo within 48 hours of delivery.
  • Wrong product delivered — Free replacement, arranged immediately.
  • Manufacturing defect — Free replacement. Share a photo as proof.
  • Change of mind — Not accepted.
  • Colour variation from screen — Not accepted. Screen colour differences are natural.
  • How to claim — WhatsApp a photo to +91-92567-23741 within 48 hours of delivery.
  • Replacement timeline — 3–5 business days after your claim is approved.

Order Cancellation

If you wish to cancel an order before it is delivered, please tell us as soon as possible — within 12 hours of placing the order. Email hello@greetwood.com or call our customer care number +91-92567-23741 and we will assist you happily.

Please note: an order cannot be cancelled after 12 hours of placement. Once an order has been packed and shipped, it cannot be cancelled. If you refuse the parcel at the time of delivery, it will be treated as a refused delivery. In the case of repeatedly refused Cash on Delivery orders, Greetwood reserves the right to decline future COD orders from the same customer.

Exchange — Free Replacement

We do not accept returns. We do offer a free replacement in the following cases only:

  • Product damaged in transit — share a clear photo within 48 hours of delivery on WhatsApp. We will arrange a free replacement immediately.
  • Wrong product delivered — if you received a different product or colour than you ordered, we replace it immediately at no cost to you.
  • Manufacturing defect — if the product has a factory defect not caused by use, share a photo and we will replace it free of charge.

Replacements are not provided for: change of mind · colour variation caused by screen settings · damage caused after delivery · claims without photo proof · items bought as final sale.

How to Raise a Claim

  1. WhatsApp a clear photo of the product to +91-92567-23741 within 48 hours of delivery, or email it to hello@greetwood.com. Two photos are ideal — one of the full product and one close-up of the issue.
  2. Tell us your order number and the reason for the claim.
  3. Our Quality Assurance team reviews the claim and responds within 2–3 days.
  4. Once approved, your replacement is dispatched within 3–5 business days.

Please keep the original packaging, including all cushioning and foam, until your claim is settled. We need it to move the item safely, even when the product arrived broken.

Handcrafted Variations

Our goods are handmade. Small differences in size, colour, grain and texture are natural to handcrafted work and are not considered defects. Each piece is developed individually by an artisan, and these variations are exactly what make your piece distinct and unique.

When We Issue a Refund

Because we do not accept returns, refunds arise in a limited set of situations:

  • You cancel your order within the 12-hour cancellation window.
  • The product you ordered is out of stock and we are unable to fulfil it.
  • Your delivery address is not serviceable and no alternative address can be arranged.
  • We cancel an order due to a pricing or listing error on our side.
  • A replacement is due but the item is no longer available.

In each case, where payment has already been made, the refund is processed within 7 days to the original source of payment — your credit card, debit card, net banking account, UPI or wallet. Refunds against Cash on Delivery orders are made by NEFT transfer to your bank account, for which we will ask you for your account details.

For unpaid or COD orders that were never paid for, no refund arises, as no payment was received.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it can take some time before a refund is officially posted.
  3. Contact your bank. There is often a processing delay before a refund appears.

If you have done all of this and still have not received your refund, contact us at hello@greetwood.com or +91-92567-23741 and we will chase it for you.

Advance Payment on Large and Personalised Orders

For orders above ₹10,000 we may request an advance payment of 20–30% of the order value once the order is confirmed and ready for dispatch. For personalised items, made-to-order pieces and pre-orders, 100% of the product price and shipping charge is payable at the time of order confirmation.

Need Help?

Greetwood
PE 13, Parshwanath Society, Bhilwara, Rajasthan 311001, India
Email: hello@greetwood.com
Phone / WhatsApp: +91-92567-23741
Customer care hours: 10:00 AM – 7:00 PM